Facility Reviews Summary

We've been with Best since 2014. The management is absolutely without a doubt the very best anyone could ask for. Mary is truly awesome!!!

The lady (Mary) who runs it is very helpful and friendly. Had a problem a couple months ago with the credit card machine charging me twice for the same month. Just mentioned it to Mary and she fixed it right away with no issues or problems. Great service and no nonsense. I love that it's available 24hrs so I can get in anytime day or night. The only reason I didn't rate convienence as excellent is because the office is not open when I need it. Whenever I'm off work the office is closed. I would like to be able to stop by on my lunch hour between 12 and 1 0'clock but they close at 12. I don't get off work until 5 and the office is closed then. Makes it hard to see Mary if I have an issue.

Since the new managers have taken over this is rhe best and safest storage facility i have found. Soneone tried to get inti my unit i was immediately alerted which no other place i have been to has done that. The price is just perfect. I like the courteous, and very politeness of the manager's. This is the safest place for me to store my belongings not having to worry about my unit being bothered.

No complaints. Mary is good keeping us informed. Very good storage facility.

Mary and team over at Best-West have made my life easy. As someone that lives on the west coast and rents here, they have made it simple on me and my things. Big fan!

Ms Mary was always helpful everytime a issue would come up.. with me.. she was quick to help me get back on track.. it was safe and secure never had to worry about my personal belongings.

Mary is wonderful she is easy to work with and find the storage room was very clean when I moved my things in and my things are very safe there thanks for taking good care of me

Besides excellent 24 hour access and cleanliness the managers are very hands on and observant of the property, tenants belongings and paperwork necessary. Management ensures that you get the best value for your money. They are also very helpful and do regular drive throughs to check that lockers are secure and to meet the new tenants. You can sign up online, pay everything on autopay so no worrying about the office being open. The couple that run it also have a Tuesday date night which just gives the place that nice personal feeling. No you're not invited. Its just for them. Better luck next time but location, price, service and attentiveness make me say it's the best experience with a storage facility that ive ever had.

I would recommend this place to friends, family, and strangers. Great place lots of cameras and staff is very friendly

Staff was very friendly. Process was quick and painless. Security with the keypad entry was nice. Unit was perfect for my needs. Would recommend.

5 star service.

We have been clients for a couple of years. Mary and Robert are fantastic to work with. The property is well located, well run and clean. Mary and Robert are really great people and we are blessed to know them.

Mary made my move extremely easy by taking care of my rental over the phone as we were moving to Springfield from owensville Great storage company

Great place to rent a storage unit!!! Very clean, very reasonable, and they worked with me when I got behind on my payments. Mrs. Mary went above and beyond to be as helpful as possible. She is very customer oriented, just an all around good person. I appreciate the opportunity and will definitely recommend to anyone who needs to rent a storage unit.

Best West Storage is the best storage facility we have ever used. Their storage facility is located right off the Highway 44 near the Springfield Airport. We Frequently use this facility because it’s so close to the Springfield airport and they provide automobile parking and shuttle service to the Springfield airport from the car parking. The managers at Best West Storage are very friendly and available from the early hours of the morning and into the night. I highly recommend them

Honest and friendly, always there to help you

Well maintained & helpful, kind staff.

Polite. Well maintained. Thanks

a great place and safe secure

The manager Mary is straight forward which is refreshing. They keep the place very clean. Mary always answers the phone when call. I pay 1 year in advance and get a discount, a nice surprise. Mary's husband does a good job securing and keeping the facility clean and organized.

Mary is good people 😁

Best West Storage is a great place for all your storage needs. Mary has always been very helpful, and she couldn't be more polite. I feel safe storing my belongings there until our house is built ready for move in. I give this place a 10/10!

I feel this is a safe place for keeping my things. They have video surveillance and tall fence. Staff is concern for the safety and security of everyone's stuff.

They really go above and beyond at this facility to help me as much as possible. It's hard to find business people anymore who actually still care about you. Great facility!