Facility Reviews Summary

Our family situation is complicated but when I called and explained it to Mary approximately a year ago, I couldn’t I have received better customer service. She has been kind, considerate, and professional. When looking for storage space, I would STRONGLY recommend Best West Storage!

Was at best west for about 3 years and it was well maintained and clean, no problems at all. Would use again if ever I return to the area.

Mary and her team are the best I love everything about the storage and I will definitely recommend it to anyone thanks for the hard work Mary.

It’s called best storage cause it is the best!! Nicest and cleanest place in town! Mary will treat you right, call now as there usually, always full and get on the waiting list.

GREAT

Mary, is very friendly, prompt, professional manager of your parking facilities. It is a pleasure to do business with her.

Mary and her husband are really nice and easy to work with! Always called with any concerns or any questions about the security or anything else, was always right on top of it!!!

I was able to do the whole rental agreement an all online which was a blessing being I was out of state an wasn't going to be in town during business hours an I ended up not actually needing the unit an the company refunded my money an I don't expect that being it was my mistake an I was willing to lose the money but they actually refunded me an that meant so much to me ,thank you !!

Best service and staff that really works to find the right fit for your needs. Mary is the best!!

Mary is the best!! My company vehicle stays here while I'm home and my personal vehicle stays here while I'm on the road. Mary is very helpful, quick to respond on any issues, and quick to let me and my company know anything going on in/around the facility. I recommend Best West Storage to everyone. You will not be disappointed!!

They were terrific and were exactly what I needed... Thank you so much

Clean storage facility, friendly people, convenient to the west side of town & I44.

Clean and secure location and I love the 24/7 access! We’ve had no problems. Mary is friendly and always prompt to answer any questions that we may have.

Mary over at Best West is wonderful to work with and has been able to help out with all my storage needs! I would recommend her

Awesome 😎😊

This place was wonderful. The owner we’d spoke to was more than willing to help in a any way able to accommodate. Recently moved here. And she worked with us. The facility itself is in a very convenient location. Easy to find. High High Security as Well. Able to come and go basically without restriction. Very Satisfied here and as stated Trustworthy. I’m comfortable with my things and honestly from the time the owner and is spoke. Haven’t had any second thoughts. Or ever question. Thank You Best Regards

They have been helpful since the first day when I called with questions to see if they had any units available . Even messaged me to let me know I had secured the lock incorrectly so I could come up and fix it!!

If I could give zero stars I would. Never had so many issues renting a storage unit! First off just because me and my ex split and she was the main onthe account they denied me access to my unit for no reason other than I asked her to remove her name from the contract (I was still authorized on the lease and it was my money who paid for EVERYTHING. She didn't even have any possessions in the unit just put it in her name because I didn't happen to have a card yet at that point. So I was refused gate access although I had just paid $186 to rent the place!! Keep in mind I specifically told them I needed access to my unit as I use it for my work as well as my personal belongings at which point they didn't care and still refused me access till I jumped thru all their hoops. Upon decided I didn't have any reason I should pay for storage only to be denied access for absolutely no good reason I decided to buy a shipping container for my property and remove my stuff from my unit. They charged me the full $125 although I was out by the second day of the month and even worse upon moving out and even going back twice to be sure the unit was left in not only as good, but even better condition than it was when I rented it I get a text around noon the next day saying thank you for choosing bestwest... Hope to have your business again or something along those lines... Ok yea not likely but to make it even worse they message me 4 hours later claiming that I had left some chemical on the floor of my unit claiming it "damaged the concrete" of course they only wanted to keep my deposit but the way they spoke to me made it seem as tho they were going to try to get even more money out of me... Well good luck... Don't fall for their bullshit they advertise 24hr access yet I can't get in the gate past 10pm everything about this company is a scam don't waste your money they will only try to steal it from u anyways 🤬

Been very reasonable, friendly, and gone above and beyond even when I was having a hard time

Come to find out, that these guys have been robbed on average about 6 times per month. Now I'm out several thousand dollars in stuff, the cops aren't doing anything about it, and there's not going to be any insurance payout from this business... Which apparently doesn't even have a business license. I don't even know how they're allowed to operate if that is the case. Be careful!

We've been with Best since 2014. The management is absolutely without a doubt the very best anyone could ask for. Mary is truly awesome!!!

The lady (Mary) who runs it is very helpful and friendly. Had a problem a couple months ago with the credit card machine charging me twice for the same month. Just mentioned it to Mary and she fixed it right away with no issues or problems. Great service and no nonsense. I love that it's available 24hrs so I can get in anytime day or night. The only reason I didn't rate convienence as excellent is because the office is not open when I need it. Whenever I'm off work the office is closed. I would like to be able to stop by on my lunch hour between 12 and 1 0'clock but they close at 12. I don't get off work until 5 and the office is closed then. Makes it hard to see Mary if I have an issue.

Since the new managers have taken over this is rhe best and safest storage facility i have found. Soneone tried to get inti my unit i was immediately alerted which no other place i have been to has done that. The price is just perfect. I like the courteous, and very politeness of the manager's. This is the safest place for me to store my belongings not having to worry about my unit being bothered.

No complaints. Mary is good keeping us informed. Very good storage facility.

Mary and team over at Best-West have made my life easy. As someone that lives on the west coast and rents here, they have made it simple on me and my things. Big fan!

Ms Mary was always helpful everytime a issue would come up.. with me.. she was quick to help me get back on track.. it was safe and secure never had to worry about my personal belongings.

Mary is wonderful she is easy to work with and find the storage room was very clean when I moved my things in and my things are very safe there thanks for taking good care of me

Besides excellent 24 hour access and cleanliness the managers are very hands on and observant of the property, tenants belongings and paperwork necessary. Management ensures that you get the best value for your money. They are also very helpful and do regular drive throughs to check that lockers are secure and to meet the new tenants. You can sign up online, pay everything on autopay so no worrying about the office being open. The couple that run it also have a Tuesday date night which just gives the place that nice personal feeling. No you're not invited. Its just for them. Better luck next time but location, price, service and attentiveness make me say it's the best experience with a storage facility that ive ever had.

I would recommend this place to friends, family, and strangers. Great place lots of cameras and staff is very friendly

Staff was very friendly. Process was quick and painless. Security with the keypad entry was nice. Unit was perfect for my needs. Would recommend.

5 star service.

We have been clients for a couple of years. Mary and Robert are fantastic to work with. The property is well located, well run and clean. Mary and Robert are really great people and we are blessed to know them.

Mary made my move extremely easy by taking care of my rental over the phone as we were moving to Springfield from owensville Great storage company

Great place to rent a storage unit!!! Very clean, very reasonable, and they worked with me when I got behind on my payments. Mrs. Mary went above and beyond to be as helpful as possible. She is very customer oriented, just an all around good person. I appreciate the opportunity and will definitely recommend to anyone who needs to rent a storage unit.

Best West Storage is the best storage facility we have ever used. Their storage facility is located right off the Highway 44 near the Springfield Airport. We Frequently use this facility because it’s so close to the Springfield airport and they provide automobile parking and shuttle service to the Springfield airport from the car parking. The managers at Best West Storage are very friendly and available from the early hours of the morning and into the night. I highly recommend them

Honest and friendly, always there to help you

Well maintained & helpful, kind staff.

Polite. Well maintained. Thanks

a great place and safe secure

The manager Mary is straight forward which is refreshing. They keep the place very clean. Mary always answers the phone when call. I pay 1 year in advance and get a discount, a nice surprise. Mary's husband does a good job securing and keeping the facility clean and organized.

Mary is good people 😁

Best West Storage is a great place for all your storage needs. Mary has always been very helpful, and she couldn't be more polite. I feel safe storing my belongings there until our house is built ready for move in. I give this place a 10/10!

I feel this is a safe place for keeping my things. They have video surveillance and tall fence. Staff is concern for the safety and security of everyone's stuff.

They really go above and beyond at this facility to help me as much as possible. It's hard to find business people anymore who actually still care about you. Great facility!