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Best West Storage

217 Haseltine Rd, Springfield, MO 65802

Facility Reviews Summary

[Star][Star][Star][Star][Star] 5 Stars - 60 Reviews
5 Stars - 60 Reviews
October 28, 2022
Gate code being reported each time it was used is a very good feature. Security very good. Lot always clean. No issues.
Absolutely over the top staff helps in any way possible
Susan L mcclain
October 18, 2022
Absolutely the best in Springfield area well-managed well lite well secured
Yes very clean and organized facility
David Lipinski
September 3, 2022
The manager Mary was on top of everything. Great personality
Jason Brown
August 24, 2022
Mary and Robert awesome folks!
Thank You
Phillip A Wall
August 22, 2022
Lanora Ervin
August 3, 2022
Mary is a very good person. She will work with you on what every is needed. I have 2 unit's there. Have had them for a few years. She keeps me up to date on the changes that occurs. I referrer people to the storage. They are good people.
July 3, 2022
I love the best west storage, they always ensure that your property is safe. Thank you
Awesome place! I highly recommend.
Robert Hicks
June 7, 2022
I left my truck with them and they were friendly.
Betsy Spears
February 17, 2022
Our family situation is complicated but when I called and explained it to Mary approximately a year ago, I couldn’t I have received better customer service. She has been kind, considerate, and professional. When looking for storage space, I would STRONGLY recommend Best West Storage!
Helpful staff
Allan Smith
February 10, 2022
Was at best west for about 3 years and it was well maintained and clean, no problems at all. Would use again if ever I return to the area.
Mary is very professional and helpful. Nice storage facility.
January 31, 2022
Very friendly and helpful.
Sandra Smid
January 28, 2022
Best place ever I will recommend anyone at anytime
Grace Thomas
January 21, 2022
Mary and her team are the best I love everything about the storage and I will definitely recommend it to anyone thanks for the hard work Mary.
Best storage in town!
Larry Flummer
November 29, 2021
It’s called best storage cause it is the best!! Nicest and cleanest place in town! Mary will treat you right, call now as there usually, always full and get on the waiting list.
Great service friendly people. Easy to access. Clean. And quiet
Jesse Clark
November 8, 2021
Yes I would.
Robert Ibanez
October 23, 2021
Mary, is very friendly, prompt, professional manager of your parking facilities. It is a pleasure to do business with her.
Awesome experience over 8 years never had a problem!
Larry Flummer
September 12, 2021
Mary and her husband are really nice and easy to work with! Always called with any concerns or any questions about the security or anything else, was always right on top of it!!!
Absolutely great customer service
Christian kepple
August 20, 2021
I was able to do the whole rental agreement an all online which was a blessing being I was out of state an wasn't going to be in town during business hours an I ended up not actually needing the unit an the company refunded my money an I don't expect that being it was my mistake an I was willing to lose the money but they actually refunded me an that meant so much to me ,thank you !!
Great service and friendly staff
Jeff Hesseltine
August 12, 2021
Best service and staff that really works to find the right fit for your needs. Mary is the best!!
A+ customer service!!
Shanda Hudgens
July 19, 2021
Mary is the best!! My company vehicle stays here while I'm home and my personal vehicle stays here while I'm on the road. Mary is very helpful, quick to respond on any issues, and quick to let me and my company know anything going on in/around the facility. I recommend Best West Storage to everyone. You will not be disappointed!!
Great experience!
Jonah Merrell
June 9, 2021
They were terrific and were exactly what I needed... Thank you so much
Very friendly management. Enjoyed my stay!
David Meadows
June 8, 2021
Good storage facility
Stacey Collier
May 26, 2021
Clean storage facility, friendly people, convenient to the west side of town & I44.
Clean & secure
April 6, 2021
Clean and secure location and I love the 24/7 access! We’ve had no problems. Mary is friendly and always prompt to answer any questions that we may have.
Best West is the Best
March 8, 2021
Mary over at Best West is wonderful to work with and has been able to help out with all my storage needs! I would recommend her
Wonderful people to have service with 😃😎
Kelly Ellis-Robson
March 1, 2021
Awesome 😎😊
February 8, 2021
Reply from Manager on February 10, 2021
Thanks for your vote of confidence
Absolutely Wonderful Place!
Ty and Ruth
February 8, 2021
This place was wonderful. The owner we’d spoke to was more than willing to help in a any way able to accommodate. Recently moved here. And she worked with us. The facility itself is in a very convenient location. Easy to find. High High Security as Well. Able to come and go basically without restriction. Very Satisfied here and as stated Trustworthy. I’m comfortable with my things and honestly from the time the owner and is spoke. Haven’t had any second thoughts. Or ever question. Thank You Best Regards
Reply from Manager on February 10, 2021
I appreciate hearing that our manager was helpful
Lisa Brennan
February 5, 2021
They have been helpful since the first day when I called with questions to see if they had any units available . Even messaged me to let me know I had secured the lock incorrectly so I could come up and fix it!!
Reply from Manager on February 10, 2021
I am happy to hear that the manager is alert and security minded.
Never would I. I wouldn't even recommend this place to an enemy...
Mathew T Algiere
February 5, 2021
If I could give zero stars I would. Never had so many issues renting a storage unit! First off just because me and my ex split and she was the main onthe account they denied me access to my unit for no reason other than I asked her to remove her name from the contract (I was still authorized on the lease and it was my money who paid for EVERYTHING. She didn't even have any possessions in the unit just put it in her name because I didn't happen to have a card yet at that point. So I was refused gate access although I had just paid $186 to rent the place!! Keep in mind I specifically told them I needed access to my unit as I use it for my work as well as my personal belongings at which point they didn't care and still refused me access till I jumped thru all their hoops. Upon decided I didn't have any reason I should pay for storage only to be denied access for absolutely no good reason I decided to buy a shipping container for my property and remove my stuff from my unit. They charged me the full $125 although I was out by the second day of the month and even worse upon moving out and even going back twice to be sure the unit was left in not only as good, but even better condition than it was when I rented it I get a text around noon the next day saying thank you for choosing bestwest... Hope to have your business again or something along those lines... Ok yea not likely but to make it even worse they message me 4 hours later claiming that I had left some chemical on the floor of my unit claiming it "damaged the concrete" of course they only wanted to keep my deposit but the way they spoke to me made it seem as tho they were going to try to get even more money out of me... Well good luck... Don't fall for their bullshit they advertise 24hr access yet I can't get in the gate past 10pm everything about this company is a scam don't waste your money they will only try to steal it from u anyways 🤬
Friendly and easy to work with
February 3, 2021
Been very reasonable, friendly, and gone above and beyond even when I was having a hard time
Reply from Manager on February 10, 2021
Thanks for your review and mentioning that the manager has been helpful.
Good until I got Robbed
Robbery Victim 664
February 1, 2021
Come to find out, that these guys have been robbed on average about 6 times per month. Now I'm out several thousand dollars in stuff, the cops aren't doing anything about it, and there's not going to be any insurance payout from this business... Which apparently doesn't even have a business license. I don't even know how they're allowed to operate if that is the case. Be careful!
Would recommend this facility in a heartbeat!
Nancy Jones-Kretzschmar
October 19, 2020
We've been with Best since 2014. The management is absolutely without a doubt the very best anyone could ask for. Mary is truly awesome!!!
Reply from Manager on February 10, 2021
We appreciate that we are continuing to earn your trust.
Great Place to Store
October 5, 2020
The lady (Mary) who runs it is very helpful and friendly. Had a problem a couple months ago with the credit card machine charging me twice for the same month. Just mentioned it to Mary and she fixed it right away with no issues or problems. Great service and no nonsense. I love that it's available 24hrs so I can get in anytime day or night. The only reason I didn't rate convienence as excellent is because the office is not open when I need it. Whenever I'm off work the office is closed. I would like to be able to stop by on my lunch hour between 12 and 1 0'clock but they close at 12. I don't get off work until 5 and the office is closed then. Makes it hard to see Mary if I have an issue.
Reply from Manager on February 10, 2021
We are pleased that you are happy with our service. Sorry to hear there is an issue with office hours. I am sure if you were to call her when you get off work she would answer the phone and help solve your need.
It's been the best place
Tina Manning
October 2, 2020
Since the new managers have taken over this is rhe best and safest storage facility i have found. Soneone tried to get inti my unit i was immediately alerted which no other place i have been to has done that. The price is just perfect. I like the courteous, and very politeness of the manager's. This is the safest place for me to store my belongings not having to worry about my unit being bothered.
Reply from Manager on February 10, 2021
That is assuring that our manager is alert to keep you informed of irregular activity.
Dave Williams
September 29, 2020
No complaints. Mary is good keeping us informed. Very good storage facility.
Reply from Manager on February 10, 2021
Pleased to hear the manager is keeping you in the loop with any change there is.
Easy. Dependable. Great Communication.
Robert Dehn
September 28, 2020
Mary and team over at Best-West have made my life easy. As someone that lives on the west coast and rents here, they have made it simple on me and my things. Big fan!
Reply from Manager on February 10, 2021
I am thrilled to hear the manager has made your life easy.
Love this storage facility
LATONYa Bailey
September 16, 2020
Ms Mary was always helpful everytime a issue would come up.. with me.. she was quick to help me get back on track.. it was safe and secure never had to worry about my personal belongings.
Reply from Manager on February 10, 2021
I am glad our manager has worked with you to keep your belongings safe.
The staff is great and my things are safe
Linda Kirkland
July 3, 2020
Mary is wonderful she is easy to work with and find the storage room was very clean when I moved my things in and my things are very safe there thanks for taking good care of me
Reply from Manager on February 11, 2021
It is good to hear that the manager keeps the facility clean and professional. Thanks for your review
The management makes it the best place to go!
Kim Kirby
July 1, 2020
Besides excellent 24 hour access and cleanliness the managers are very hands on and observant of the property, tenants belongings and paperwork necessary. Management ensures that you get the best value for your money. They are also very helpful and do regular drive throughs to check that lockers are secure and to meet the new tenants. You can sign up online, pay everything on autopay so no worrying about the office being open. The couple that run it also have a Tuesday date night which just gives the place that nice personal feeling. No you're not invited. Its just for them. Better luck next time but location, price, service and attentiveness make me say it's the best experience with a storage facility that ive ever had.
Great place and friendly staff
May 27, 2020
I would recommend this place to friends, family, and strangers. Great place lots of cameras and staff is very friendly
Reply from Manager on February 11, 2021
I am glad the manager made you feel at ease with the process. Thanks for your referrals
Solid, Hassle-Free Storage Option
May 23, 2020
Staff was very friendly. Process was quick and painless. Security with the keypad entry was nice. Unit was perfect for my needs. Would recommend.
Reply from Manager on May 25, 2020
Thanks for trusting the service and the recommendation.
Awesome Management
Alicia Lozano
April 28, 2020
5 star service.
Reply from Manager on May 25, 2020
Thanks for using our service.
Robert and Mary are the BEST
Robert Budd
April 22, 2020
We have been clients for a couple of years. Mary and Robert are fantastic to work with. The property is well located, well run and clean. Mary and Robert are really great people and we are blessed to know them.
Reply from Manager on May 25, 2020
I will pass your kind words on to them. Thanks for your trust in the service they provided.
Great experience for my move
April 6, 2020
Mary made my move extremely easy by taking care of my rental over the phone as we were moving to Springfield from owensville Great storage company
Reply from Manager on May 25, 2020
I am glad Mary helped the stress from moving go better.
February 27, 2020
Sarah Jones
February 10, 2020
Great place to rent a storage unit!!! Very clean, very reasonable, and they worked with me when I got behind on my payments. Mrs. Mary went above and beyond to be as helpful as possible. She is very customer oriented, just an all around good person. I appreciate the opportunity and will definitely recommend to anyone who needs to rent a storage unit.
January 27, 2020
Reply from Manager on February 10, 2021
Thanks for your vote of confidence
Nice, friendly unit & auto storage, shuttle
Robert Ibanez
November 19, 2019
Best West Storage is the best storage facility we have ever used. Their storage facility is located right off the Highway 44 near the Springfield Airport. We Frequently use this facility because it’s so close to the Springfield airport and they provide automobile parking and shuttle service to the Springfield airport from the car parking. The managers at Best West Storage are very friendly and available from the early hours of the morning and into the night. I highly recommend them
Highly recommend
Lisa Moore
July 31, 2019
Thumbs up
Billy Evans
July 23, 2019
Honest and friendly, always there to help you
Yes, I would recommend.
July 10, 2019
Well maintained & helpful, kind staff.
July 10, 2019
Reply from Manager on February 10, 2021
thanks for your vote of confidence
Clifford Hancock
June 12, 2019
Polite. Well maintained. Thanks
June 11, 2019
a great place and safe secure
Reply from Manager on February 10, 2021
Thanks for your trust and review
Better than advertised. Absolutely recommend Best West storage.
Alan W.
June 2, 2019
The manager Mary is straight forward which is refreshing. They keep the place very clean. Mary always answers the phone when call. I pay 1 year in advance and get a discount, a nice surprise. Mary's husband does a good job securing and keeping the facility clean and organized.
Reply from Manager on February 10, 2021
Thanks for noticing our clean and professional facility. The managers try to keep it like that.
April 24, 2019
Mary is good people 😁
Reply from Manager on February 10, 2021
Thanks for your trust, we hope to continue to earn your trust.
Great customer service!
Amy Rae Stubbs
April 1, 2019
Best West Storage is a great place for all your storage needs. Mary has always been very helpful, and she couldn't be more polite. I feel safe storing my belongings there until our house is built ready for move in. I give this place a 10/10!
Reply from Manager on February 10, 2021
It is a pleasure that Mary was able to help take one thing off your plate while your house was being built.
safe and secure
June 26, 2018
I feel this is a safe place for keeping my things. They have video surveillance and tall fence. Staff is concern for the safety and security of everyone's stuff.
Reply from Manager on May 25, 2020
Thanks for your kind words and review.
Great prices, Great Management, Great Service!
June 25, 2018
They really go above and beyond at this facility to help me as much as possible. It's hard to find business people anymore who actually still care about you. Great facility!
Reply from Manager on May 25, 2020
Glad they have earned your trust.
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